Ben holds a degree in Economics from UCLA and an MBA from USC.
He has been working with the Graham Process Improvement methodology for over thirty years and has
similar experience in database development. This background has given him a unique perspective in
applying the methodology to electronic processes where inefficiencies tend to get lost. He
has helped develop organization-wide improvement programs. He has worked with the government at all levels,
with nonprofit and private enterprise; with people in R&D, legal, finance, IT, customer
service, warehousing, and other departments. He has written several articles on detail process charting
(mapping) and process improvement and is author of
The Process Improvement Project Guide and
Detail Process Charting: Speaking the Language of Process.
Ben conducts training workshops, provides consulting services and directs the company's software development.
Ben is married and has four kids.
You can email Ben at email@example.com