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Business Process Mastery Newsletter
from the Ben Graham Corporation
2007 September
Feature
Capturing Reality:
Preparing for Successful Process Improvement

An integral and often overlooked step in improvement work is the preparation work: defining the project and gathering the facts that are essential to gaining a good understanding of the existing process. Too often this initial phase of a project is given cursory attention or ignored altogether.

This is the first in a series of papers dealing with the up‐front work in process improvement projects.

Read the complete paper...

Musing
Once a process has been identified for study, setting up a project as outlined in the paper above should be quick, completed within a few hours.  We don't address costs, potential savings, time frame...yet, because it is premature.  We'll prepare a detailed process map over the course of a few hours (or a few days with a large project), then let the process map help us replace what would have been guesswork about time, costs and savings with accurate estimates.  What do you think?

If you have comments or thoughts you would like to share with our readers, send them to: Here's a thought...

On the Road to Mastery
Business Process Improvement Workshops 
Our next U.S. public workshop is coming up soon...October 17-19 in Dayton, OH.

We offer methods training that helps the people in your organization build and maintain better work processes. This October represents our fifty-fifth anniversary in process improvement. Help us celebrate by joining us at our October workshop. Delegates consistently rate our workshop as one of the best and most useful they have attended. The workshops are hands-on and delegates leave with skills that enable them to begin documenting and improving processes immediately!

Call us @ 800-628-9558 today to register.
Or, use our fax registration form...
US Workshop schedule   ...Overview

Software
If you are looking for an entry-level tool for process mapping, look no further.  Later this month, we will release our $99.00 Starter Edition.  Click here for more savings... Graham Process mapping Starter Edition...

I wish you the best with your process work.

Ben B. Graham
ben.graham@worksimp.com

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