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Business Process Mastery Newsletter
from the Ben Graham Corporation
2006-3
Feature

Productivity Gain Without Downsizing

...Since the Fifties it has become increasingly clear that productivity improvement has generated increased standard of living, not unemployment. When nations that guard the freedoms of their people experience high productivity increases, they do not turn those increases into high unemployment rates. Rather, their unemployment rates remain low because their people find many new things to do. New companies churn out vast arrays of new products and services. As these products and services win acceptance, large numbers of new jobs are created to provide them. The people produce more and they have more. Their standard of living rises.

This accomplishment of a vastly expanded Standard of Living should not be misinterpreted as some sort of national materialistic obsession, simply lining up more cars in the driveway and filling ever larger houses with more and more possessions. It applies regardless of the value systems of the people and in the U.S. has served a very wide range of values. The time freed up as a result of increasing productivity has been channeled into health care, education, art forms, mobility, security, entertainment, research, etc. In short, it goes towards whatever the people value...

Read the complete paper...

Musing

When is Downsizing Okay?
The reason for letting employees go tends to fall into one of three general groups: firing, layoff and downsizing. Firing is done for cause (cheating, lying, non-performance). It is personal and it is in the best interest of all the players in the organization (owners, managers, employees and customers).  
 
Layoffs happen when an organization loses a significant piece of business. They are not personal and are in the best interest of all players. This may be a hard sell to the ones who walk, but the alternative is to work for free. Some organizations' leaders think enough of their people to implement across-the-board pay reductions instead of layoffs, but that is not always an option.  Some let attrition play a role and some set up an internal outplacement group to help displaced employees find work. 
 
Downsizing, by my definition, is an across-the-board release of employees with NO specific reason.  It is an accounting excuse to improve the short-term bottom line that has employees categorized as expenses rather than resources.  It is an act of greed, and there is no excuse for it. It may provide a short-run benefit for owners (particularly those who get out) but it can be disastrous for the organization and employees, not just the ones who leave, but also the ones who are retained and are constantly looking over their shoulders wondering who will be next.  Executives and consulting organizations who participate in this game should be ashamed.  What do you think?


If you have comments or thoughts you would like to share with our readers, send them to: Here's a thought...

Reader Comment

On Bureaucracy:

"Just a couple of thoughts on why bureaucracy is so entrenched in the workplace today.  First, we get out of folks what we expect of them.  Too often we expect too little.  Employees are treated as second class citizens who are incapable of learning new things or understanding the "bigger" picture.  Second, the management styles we have too often used over the past 50 years leaves a lot to be desired.  It may be that the "greatest generation" learned its management style in the military.  Those in charge give orders, those not in charge follow orders.  As a result, those closest to the problem have the least input on the solution.  And those who follow best, only add to the problem as they are advanced to lead the next wave.
 
Maybe someday we will learn."
 
Bill Roach, CRM
Enterprise EDMS Coordinator, State of North Dakota

On the Road to Mastery

Business Process Mastery Workshops 
Three public workshop are scheduled this year in Dayton, OH...They will include two days of learning how to understand and improve business processes followed by a day of hands-on process mapping with Graham Process Charting Software the principal tool for understanding business processes.  The next workshop will be held June 14-16.

To register for a workshop, call us at 800-628-9558 or download our fax registration form.

Workshop schedule         Workshop details...

Software
Get a sneak peek at Graham Process Mapping 7.0.  We would love to hear what you think.  Follow the link below to download a preview evaluation copy of version 7 before it is officially released.

Graham Process Mapping 7.0

Reading
Detail Process Charting: Speaking the Language of Process 
"When I stumbled across your book I then understood how a prospector panning for gold felt when he found it!"

Barry, MA

I wish you the best with your process work.

Ben B. Graham
ben.graham@worksimp.com

Share Your Stories!
Do you have an experience using Graham Charts that you would like to "Spotlight" with our readers? Call us at 800.628.9558 or send us an email.  

If we print your story (~500 words), we'll send you a copy of our new book, Detail Process Charting!
 

ben.graham@worksimp.com
Downloads

"Business Process Improvement Methodology" booklet.  

(72 pages, 974k pdf)


"Project Guide" booklet.  
(55 pages, 638k pdf)


Evaluation Software

Workshop Brochure
(workshop.pdf - 49k)

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