Better
Business Processes
Feature Process Improvement Article -
Detail Process Charting - Chapter 1 (184k, pdf)
This feature article is the first chapter from a new manuscript Detail Process Charting - Speaking the Language of Process.
It includes a discussion on the history of
process improvement and addresses the question "Why should we chart our
processes?"
"In business, processes are the things we do, the activities we perform day
to day that keep our organizations going. They are all the things we do to make,
promote, and deliver our products, the things we do to get paid and pay our
debts and the administrative things we do to keep things going, to keep track
and to satisfy organizational, regulatory and legal requirements.
Since a process implies motion and pictures don't move, we represent movement
(or flow) as a line. You follow the line from one end to the other to represent
the flow. Symbols are placed on the line to represents activities (and periods
of non-activity) that must be completed in order to move forward toward
completion. They are placed on the line in the sequence that they are to be
completed."
Read the
chapter...
Process
Improvement Workshops
|
We have one more public workshop scheduled this
year in Dayton, OH...It will be two days of working through the
methodology followed by a day of working with the software.
The dates are October 22, 23 and 24 |
 |
To register for this workshop, call us at
800-628-9558 or download our
fax
registration form.
From the Vault...
Our retrospective in this issue takes a look at an issue
that affected many 'senior' employees - mandatory retirement.
Retirement - Why Must Those Oft-Tarnished
'Golden-Years' Begin at 65? (495K pdf
) was written by Dr. Ben S. Graham Jr. in 1977.
"There is a phenomenon called the self-fulfilling prophesy, which has too long
been allowed to muddle our legislative thinking. We don't believe our
people can be trusted to handle this type of freedom so we don't give them the
chance and they don't handle it. The proper alternative is "treat people
as if they were responsible and many (not all) will strive to measure up."
Process Improvement Discussion Forum
If you
have any questions or comments about process improvement / work simplification
or Graham Process Charting software, post them to our discussion board.
www.worksimp.com
or call us at 800.628.9558
Business Process Charting 6.0
Please visit
www.processchart.com - our new website devoted to Graham Process Charting
Software. The Features and Overview sections provide images and chart
samples to explain the fundamentals and many features of the software. Your comments and suggestions are welcome.
I wish you the
best with your improvement work.
Ben B. Graham
ben.graham@worksimp.com
If you know
anyone who may be interested in our process improvement material, please
forward this email to them. Thanks. |
