"The benefits we have received from using the software and system have been outstanding.  Using a Graham process chart allows everyone to clearly understand what we are talking about.  Our standard method is to map the existing process then design the new process by modifying a copy of the current process map. This way we are sure not to miss any of the critical steps.  We can also compare the current and future process very quickly. Doing this graphically illustrates where we have duplication of effort, wasted motion and bottlenecks in a process. It also makes sure that everyone has the same expectations when we make the changes.  Finally, and this is a big one for us, we provide our workflow consultants with the process maps and they program workflows from the charts.  Because our charts are so detailed, it is easy to see exactly what needs to be done, including any dependencies or connections to business applications. Our workflow vendor told us that we were miles ahead of others they had worked with in the past based on the ability to give concise information of who (or what) does what, when, and how many times."

 Bill Roach, CRM, EDMS Coordinator, State of North Dakota, ITD/Records Management