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Business Process Improvement
Project Overview Guide

The Ben Graham Corporation
© Copyright 1999-2015, The Ben Graham Corporation. All rights reserved.

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The suggestions built into this project guide are based on forty years of experience working with project teams on process improvement. During those years the results ranged from extremely successful to thoroughly disappointing. The two most important factors that have seemed to separate the excellent results from the others both involved respect, respect for the charting methodology and respect for the people with the first hand experience.

Every project is different and as you follow this guide there will be times when you will want to do things differently than suggested here. This is only a guide. Go ahead! Use your best judgement! But let me offer one overriding caution. Don’t skip over the involvement of people who do the work. They are your link to reality.

Project Overview Guide

Project Overview Guide

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